Shipping & Returns Policy

Thank you for supporting Purple Niche, LLC. Below are the terms and conditions that constitute our comprehensive Shipping and Return Policy.

1. Shipping & Delivery Policy

Processing and Production Times

Custom Orders: Because our products are handmade and personalized, all custom orders require a production processing window of 1 to 2 weeks. This production window officially begins the business day after both your digital art proof is formally approved and your invoice is paid in full (or your agreed-upon 50% deposit is processed).
Production and Shipping Schedule: While our production hours are highly flexible to accommodate custom workflows, our official business standard for calculating delivery timelines is based on standard business days (Monday through Friday, excluding federal holidays). Orders may occasionally be manufactured or dropped off with shipping carriers on weekends or during holiday periods at our sole discretion, but these days are not counted toward our standard 1-to-2-week production estimates.
High Volume Delays: During periods of high seasonal volume, production times may be extended by a few business days. If your order faces a significant manufacturing delay, we will contact you immediately via email or telephone.

Shipping Rates & Delivery Estimates

Flat-Rate Standard Shipping: We offer a flat-rate shipping fee of $6.50 for all domestic orders shipped via USPS Ground Advantage.
USPS Delivery Window: Once your 1-to-2 week production window is complete, USPS Ground Advantage carries an estimated delivery transit time of 1 to 3 business days.
Same-Day Local Delivery via Uber: We offer a flat-rate Same-Day Local Delivery fee of $10.00 via Uber for local clients within our designated delivery zone. This option applies strictly to the transit time after production is finalized and will be pre-coordinated with you before dispatch.
Free Local Pickup: Local pickup is 100% free. Once your custom item is completed, we will contact you via text or email to provide our secure pickup location and coordinate a convenient pickup window.
Free Shipping Threshold: All online orders with a subtotal of $100.00 and over receive free standard shipping.

Local Pickups and In-Person Sales

For clients requesting local word-of-mouth delivery or porch pickup in Texas, the Company will contact you directly via text or email to arrange a specific date, time, and secure pickup location.

Address Accuracy & Shipping Restrictions

No Address Changes: For security and fraud-prevention reasons, once an order is finalized and placed, we cannot alter or change the shipping address in our system. Please double-check your delivery details carefully before submitting payment.
Returned Packages: If an order is sent to an incorrect address provided by the customer and is returned to us by the carrier, the customer is solely responsible for paying additional shipping fees to re-ship the item.

Carrier Limitations & Tracking

Tracking Numbers: You will receive a Shipment Confirmation email containing your tracking number(s) the moment your package labels are generated. Tracking information typically updates and becomes active within 24 hours.
Carrier Delays: Purple Niche, LLC is not responsible for any shipping delays caused by weather, logistical disruptions, or unforeseen carrier constraints. If transit delays occur after leaving our facility, please contact the carrier directly for updates.

2. Return & Exchange Policy

All Sales Are Final

Because our products are custom-manufactured and personalized according to your explicitly approved digital art proof, all sales are final. We do not accept returns, exchanges, or cancellations if you change your mind or if an error was approved on your proof file.

Error and Mistake Exceptions

We want you to love your item. We will accept a return or exchange strictly if the incorrect item was shipped or if a clear manufacturing mistake was made that directly violates your approved proof.

How to Notify Us: You must email our customer service team at returns@purpleniche.com within 60 days of your original order date.
What to Include: Your email must include your order number, clear photographs of the error, and your reason for requesting the correction.
Our Resolution: Upon reviewing your claim, we will respond promptly. If we verify a manufacturing mistake occurred on our end, we will ship out a priority replacement item at no cost to you. If raw materials are completely unavailable to build a replacement, a full refund of the purchase price will be issued to your original payment method.

Shipping Damage and Claims

Carrier Liability: Purple Niche, LLC is not legally liable for any products severely damaged, broken, or lost during transit by third-party shipping carriers.
Filing a Claim: If your order arrives physically broken or crushed by the carrier, please contact the shipping carrier immediately to file an official damage claim.
Save Packaging: You must save all original box packaging materials and the broken goods exactly as they arrived. The carrier will require photographic proof or a physical inspection of the box to pay out the insurance claim.

Last updated: July 31, 2026